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FAQs :: Alsharifa.com
Below is a list of our frequently asked questions. If you cannot find answers to your questions, please email us.

PAYMENT QUESTIONS

What Payment Methods Can I Use?
Alsharifa.com provides two payment options:
(1) Direct Credit Cards Processing. No PayPal account is required. You can use any major credit card including Discover, AmEx, and European / Asian cards.
(2) PayPal Account Payment. If you have a PayPal account, you may use it to checkout.
(3) eCheck. This option is available through PayPal accounts only. Please note that using this option will cause a delay in shipment. PayPal provides an estimate of check clearing dates. As soon as PayPal gives the go-ahead to ship, typically we process the order the same day the notification is received.
Do you store my credit card information on your server or database?
Absolutely not. Alsharifa.com does not collect any credit card data. The credit card information is transferred over Secure 128-bit Layers (SSL Technology) and into the PayPal network were the credit card transaction is processed securely. PayPal is the premier credit card processor with the most advanced secure processing systems.

COUPONS QUESTIONS

Where can I input a promotional Coupon Code?
Once you decide to checkout, you will find a Discount / Coupon field in the final confirmation page. The field shows up automatically depending on whether there are current promotions at the time of ordering.
Where can I get Coupon Codes for Alsharifa.com?
Loyalty type Coupon Codes are sent directly to existing customers periodically. Promotional coupon codes are available at major coupon websites or through local reach coupon clippers inserts. Alsharifa.com provides a chance to win $20.00 for filling out a quick 4-5 Question survey form. Please refer to the Promotion box on the right column of the website.
My Coupon Code works but after PayPal login, it disappears?
Sometimes the PayPal Interface fails to send the Coupon Code back to the confirmation page. If this happens, once you are in the Checkout Confirmation page, Edit the order details, and type in the Coupon Code again, you should see the Discount Amount line, then submit order.

PRODUCT QUESTIONS

Where is your product made?
Depending on the cost of materials over time among other factors, our swimwear products will carry labels of Made in China, Korea, or USA.
What materials do you use in the swimwear product?
Five years of research went into iterating on the materials to get the right combinations to deliver the features of our swimsuits. Today the figures are near 18% Spandex and 82% Polyester - roughly. There are other specific material design details that are proprietary but will deliver the key features of no-cling-to-skin and quick drying.
What is the information on the care tag of this swimsuit?
Cold Wash only. We also advise against using this swimsuit in a hot tub or jacuzzi as this will reduce the life cycle of the UV protective coating. This swimsuit is primarily for swimming in waters at normal local temperatures.

SIZE QUESTIONS

Is the Swimsuit Size Chart based on product size or person's actual size?
Sizes shown are based on the Product measurements.
When I first tried my swimsuit, the neck felt very tight, why?
Our lines of swimsuit were designed so that the hood stays securely in place. If your hood feels tight, please try to put it on in the following manner for best fit and comfort. When you put on the tunic, put your head through the face opening first so that the hood is laying back. Then flip the hood up like you would normally wear it.
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