|What shipping methods do you offer? |
1. Standard Shipping [USA.] For domestic (USA) shipping, we offer USPS Priority Mail 2-3 Days Service free of charge on any order over $25. Orders totaling less than $25 qualify for free shipping with First Class parcel mail service if the total weight of shipment is over 5oz. For example, our Tops / Kurti products qualify, but smaller items with low price tag / weight such as the hijab pins do not. Also, deeply discounted clearance items may not qualify for free shipping. To get free shipping, you can always add at least one item that qualifies for free shipping, for the whole order to ship free of charge.
2. Overnight Express Shipping [USA.] This option is available at a cost. Typical USPS Express (guaranteed next business day!) "actual cost" is about $27. Alsharifa.com will provide a credit of $12.00 bringing your cost to $15.00 (e.g. for one swimsuit.) Orders must be received by 5 PM EST to guarantee next business day delivery. To choose this option, you will need to add Overnight Shipping as a product in your Shopping Cart. You can find this option at the following link:
Add Overnight Express Shipping Cost
3. International Shipping. This option is available at a cost. We ship to most European Countries in addition to Canada, Japan, Australia, New Zealand, GCC countries (UAE, Saudi Arabia, etc), Jordan, Indonesia, and Malaysia. Depending on your registration mailing address and country, current shipping rates will be shown during checkout.
By default, we will try to ship the product Global Priority [5-6 Days service) to Europe and Asia, unless the cost is prohibitive vs. shipment weight then Parcel Post will be selected. For Canada, either UPS Canada Standard, or USPS Priority. If your country is not listed above, please go through checkout, the list above is not extensive.
|What countries do you ship to?
We ship worldwide from the Ann Arbor, Michigan area.
|Do you have a Shipping Calculator online? Can you provide typical shipping cost estimates?
Alsharifa.com uses simplified shipping methods using tables as a function of weight.
Shipping Cost for (1) Swimsuit [1+ lb.]
|South America (Brazil, etc.)
|EU Countries (incl. UK)
|APAC (Japan, Australia, etc.)
|GCC Countries (UAE, etc.)
||$15 - $21
|Other Middle Eastern Countries
||log in for exact shipping
If your shopping cart has multiple items; e.g. more than two swimsuits, you may qualify for FREE International Shipping. The best way to find out is to Create an Account / Login for exact shipping depending on the weight of the shopping cart items.
|Who qualifies for the Free Shipping offer?
Free shipping applies in the 48 contiguous United States only. Some US Territories may qualify, please find out during checkout. International locations do not qualify for free shipping, however reduced / subsidized shipping cost is offered during checkout, and as a function of final package weight.
|How can I get the product SHIPPED OVERNIGHT? How fast do you fulfill orders?
Orders received by 4:00 PM are shipped the same day via USPS Priority 2-3 Day Service in the USA. If you require Express Overnight Delivery in the USA, please purchase the subsidized Express shipping option using the link highlighed in Yellow above.
||Does your shipping cost include international customs charges and brokerage fees?
No, Alsharifa.com will pay for shipping only. There is no way of easily telling a priori what customs charges will be, if any. Most countries may not consider a product dutiable if the declared value is below a specific dollar amount, or if the item is declared as a gift. We will work with you to minimize your customs liability, within the law. It remains the legal responsibility of the buyer to check if imported products will be allowed in the country as well as look into applicable duty / customs charges. Most of our worldwide shipments arrive at their final destination with minimal to no customs charges.
- Residents in Canada and Mexico benefit from NAFTA agreements, a NAFTA certificate of origin will be issued.
RETURN POLICY QUESTIONS
|Do you accept returns?
Yes, we do accept returns in most cases. Please see below for limitations.
Is there a time limit on accepting returns?
Items should be returned within 14 days from the day the product is delivered.
Under what condition will you not accept a return?
Items should be in unworn and unwashed condition, with tags attached. Please include original packaging. If the item being returned is a swimsuit, the item should not have been used for swimming. If the swimsuit meets water, it will not be accepted for return. We use a specific substance [dye, tag marks, etc.] to check if the swimsuit was ever in water.
What do I need to do to start the return process?
Please email us for authorization. We will issue you a Returned Merchandise Authorization RMA No. Make sure your item qualifies as per the
conditions above. If there is a reason your item does not meet the above criteria, email us for an alternative. If the item is returned to us and does not meet the return
guidelines posted above, we reserve the right to not accept the item.
Where to ship the returned items?
Please return items to our headquarters, located at
2161 Woodwind Ct.
Canton, MI 48188
Make sure to include your order information, including your order number and email address in order to facilitate your return.
Who pays for the product to be shipped back? Under what conditions will you pay for the shipping?
Please note that return shipping charges are the responsibility of the customer. In the case that Alsharifa.com has made an error,
our organization will pay for shipping to correct the problem. When
returning any item, please include delivery confirmation. Alsharifa.com
will not be responsible for items missing in the mail stream.
Will I be charged a Round-Trip Shipping Cost?
For USA shipments, the customer pays to send the product back. Under certain circumstances, if unreasonable cause for returning the item is given, Alsharifa.com reserves the right to deduct the outbound shipping cost as well. The FREE Shipping offer in the USA remains in force so long that the purchase transaction is not cancelled. If the purchase transaction is cancelled, Alsharifa.com reserves the right to charge for all outbound shipping costs, to avoid business loss.
For International shipments, due to the relatively high cost of shipping, the customer will be responsible for both outbound and inbound shipping and handling charges. For example, if it cost $30 to ship an item to Sweden, and then the customer incurred a cost of $35 to ship it back to alsharifa.com, then the customer's maximum liability will be $65. This amount will be deducted from the Gross payment in the relevant order.
Will you refund the customerís money in the same way they paid for it?
By default, credit card refunds will be issued through our payment
Is there a restocking fee?
Currently we do not charge a restocking fee.